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Before You Submit a Ticket

Check if your question can be answered quickly through our other support resources

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Emergency Support

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Submit Support Ticket

Provide detailed information to help us resolve your issue quickly

You can attach photos, error logs, or other relevant files (max 10MB per file)
Support Information
Response Times
  • Critical: 2 hours
  • High: 4 hours
  • Medium: 24 hours
  • Low: 48 hours
Support Hours

Standard Support:
Monday - Friday: 8:00 AM - 6:00 PM EST

Emergency Support:
24/7 for critical issues

Direct Contact

Email: support@rsvpchlorotech.com
Phone: +1 (555) 123-4567
Emergency: +1 (555) 999-0000

Ticket Status

After submitting your ticket, you'll receive a confirmation email with your ticket number. You can check the status anytime by replying to that email.

Frequently Asked Questions

Common questions about our support process

Response times depend on the priority level of your ticket. Critical issues receive a response within 2 hours, while general inquiries are typically answered within 48 hours during business hours.

Include as much detail as possible: product model and serial number, detailed description of the issue, when it started, steps you've already taken, and any error messages. Photos or screenshots can also be very helpful.

Yes, you'll receive a confirmation email with your ticket number after submission. You can check status updates by replying to that email or calling our support line with your ticket number.

Technical support is included with your warranty coverage. For out-of-warranty products, support may be subject to service charges. Contact us for specific pricing information.

Need Immediate Assistance?

For urgent issues that require immediate attention, don't hesitate to call our emergency support line.

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